KD Marketing Support Portal

No matter what the time, day, or night is, you can always reach out for live support. Our support agents are available anytime to assist you.

What kinds of Support You Can Expect from Us apart from the deliverables?

If you have any concerns, feel free to reach out, and our support team will ensure you receive the best possible assistance.

  1. Strategic Guidance : We work closely with you to understand your business goals and provide the best recommendations to get the best results.
  2. Technical Assistance : website troubleshooting to software updates, we maintain smooth functionality across all digital platforms.
  3. Content & Campaign Optimization : We analyze campaign performance, optimize marketing strategies, and improve content to increase engagement.
  4. Regular Updates & Maintenance : We keep your digital assets up to date including updating your website, renewing automation processes, or improving app functionalities.
  5. Ongoing Consultation & Training : Our tech-savvy team is always up-to-date with the latest updates and best practices in the industry. Therefore, we will provide you the ongoing support with the knowledge and tools needed to manage and utilize our services effectively.

Frequently Asked Questions

What is your general procedure when providing services?
Our service providing begins with a consultation to understand your requirements, followed by strategy development customized to meet your goals. We then submit a proposal for your approval, and once it is approved, our team executes the plan. Feel free to contact us at : 716-333-8202 Or email us at support@kdmarketinggroup.com for more details
The project timeline depends on various factors such as service type, complexity, and business nature. We provide an estimated timeline along with the project proposal. Feel free to contact us at : : 716-333-8202 Or email us at support@kdmarketinggroup.com to get an idea of your project timeline.
Simply contact us through our website or email. We will schedule a consultation to discuss your requirements and next steps. Contact us now to reserve your free consultation.

How to Explore the Support Options Available to You?

Just click the Blue Question Icon in the top right corner of the CRM dashboard. (Available only for Desktops).

IMPORTANT: Admin Access Required for Support

For security reasons, only admins and authorized users can request any change to an account. Only agency admins and authorized users will see the support button.
Are you not from the Admin Team?
Don’t worry! Simply reach out to your account admin. We will be supporting you once the authorization is confirmed through your admin team.

Support Options Available to You

You have multiple support options to choose from, so you can get help in a way that fits your needs, preferences, and schedule.

Check out the details below!

  1. Training Sessions

    • Personalized Trainings

    • Resources Provisions

  2. Support Channels

    • Help form Submission

    • 24/7 Support Call

    • Email Ticket System

Training Sessions

We are committed to guiding our clients with the right knowledge to make the most of our CRM platform.

    1. Personalized Training

Our one-on-one and group training sessions are designed to help you and your team get familiar with the platform. We will guide you through key functionalities, features, best practices, and tips.

    1. Resource Provisions

We provide resources, including documentation, tutorials, and video guides to help you navigate the platform on your own. These materials cover essential topics like system setup, automation workflows, and troubleshooting.
Still, do you have some concerns, or do you need additional training? Get connected with us through the best-fitting support channel for you.

Still, do you have some concerns, or do you need additional training? Get connected with us through the best-fitting support channel for you.

Support Channels

Our support team is available 24/7 to assist you through various channels.

  1. Help For Submission

    2. You can submit the support request form directly on our website. This allows our teams to analyze your issue and provide a response promptly. Consider that this works most for general inquiries.

    What is the procedure:

    • Fill out the help form. Make sure to mention your issue clearly.
    • Our team will review your concern and answer you ASAP.
    • We may follow up with further instructions if needed.
  2. 24/7 Phone Support

    3. Do you expect an immediate response? You can opt for our 24/7 phone support at 716-338-8202

    What is the procedure:

    • Call our emergency support contact number anytime.
    • Our team will assist you and address your concerns instantly.
    • We will follow up with you for further investigations if needed.
  3. Email Ticketing

    4. You can create a support email ticket for detailed assistance. This will allow you to track the progress of your issue while our team works on a solution. Reserve your Ticket at support@kdmarketinggroup.com

    What is the procedure:

    • Send an email describing your issue.
    • You will receive a ticket ID/queue number for tracking.
    • We will follow up with you with a solution and request additional info if needed.

At KD Marketing, we prioritize your experience with our CRM platform. From training to technical support, we aim to ensure you get the maximum potential of our services.

So, if you have any concerns, or need assistance with anything, feel free to reach out to us through any of the above support options.

Contact & Legal Information

KD Marketing Group is a digital marketing agency dedicated to delivering top-notch digital solutions for businesses across various industries. 

To get in touch with us, please email us at support@kdmarketinggroup.com or call us at 716-333-8202

Terms and Conditions

By Using Our Website, You Accept These Terms:

By using our website, you confirm that you accept these terms and conditions and agree to be bound by them. If you do not agree to abide by these terms, you should not use the website in any way.

Other Terms May Apply to You:

These terms and conditions refer to the following additional terms, which also apply to your use of our website:

  1. Our Privacy Policy
  2. Our Cookie Notice provides information about the cookies on our site.

At KD Marketing, our support goes beyond project completion.